1.1 These terms and conditions apply to contracts for the rental of hotel rooms for accommodation and all in this context for the customer services and other services provided by the hotel (Hotel Accommodation Contract). The term “Hotel Accommodation Contract” comprises and replaces the following terms: accommodation, lodging, hotel, hotel room contract.
1.2 The subletting or re-letting of the rooms and their use for purposes other than accommodation require the prior consent of the hotel in writing, with one set of § 540 paragraph 2 BGB is waived if the customer is a consumer.
1.3 Terms and conditions of the customer shall apply only if these are previously expressly agreed.
2 Conclusion, Parties, LIMITATION
2.1 Contractual partners are the hotel and the customer. The contract is the customer through the acceptance of the application by the hotel about. The hotel is at liberty to confirm the room reservation in text form. The purchaser shall be liable also for group reservations for all he has booked rooms if changes or outages occur.
2.2 All claims against the hotel shall lapse one year from the statutory limitation period. This does not apply to claims for damages and other claims, provided that the latter based on an intentional or grossly negligent breach of obligation.
3 SERVICES, PRICES, PAYMENT, SET-OFF, INVOICE ADDRESS
3.1 The hotel is obligated to keep the rooms reserved by the customer and to provide the agreed services.
3.2 The customer is obligated to pay the agreed for the rooms provided and for other services used by him or applicable hotel prices. This also applies to the customer directly or through the hotel mandated services that are provided by third parties and incurred by the hotel.
3.3 The agreed prices include applicable at the time the contract taxes and local charges. does not include local taxes, which are due under the respective municipal law by the guest such as tax. When changing the legal sales tax or the new introduction, amendment or abolition of local taxes on the subject of performance after conclusion be adjusted prices accordingly. For contracts with consumers, this only applies if the period between conclusion and fulfillment exceeds four months.
3.4 The hotel can make its agreement to the customer’s later reduction in the number of rooms booked, the hotel’s services or the duration of the customer depends on itself that the price increases for the rooms and / or for the other services of the hotel.
3.5 All services booked are due and payable upon arrival.
3.6 The hotel is entitled to demand when concluding the contract by the customer a reasonable advance payment or security, for example in the form of a credit card guarantee. The amount of the advance payment and payment dates may be agreed in the contract in writing. With advance payments or security deposits for package tours, the statutory provisions shall remain unaffected. If payment of the customer’s statutory regulations.
3.7 In justified cases, such as arrears of the customer or expansion of the scope of the contract, the hotel is entitled, even after the contract until the beginning of the stay a deposit or guarantee under the above clause 3.6 or an increase in the agreed in the contract advance payment or security to full to demand the agreed remuneration.
3.8 The hotel is also entitled to request the commencement and during the customer’s stay a reasonable advance payment or security deposit in the amount of 100% as defined in the above clause 3.6 for existing and future claims arising from the contract, insofar as such has not been in accordance with the above clause 3.6 was made 3.7 and / or number.
3.9. A ls billing address is stored by the customer. Subsequent corrections are possible only prior to arrival.
10.3 The customer can only offset undisputed or legally binding claim against a claim by the hotel or charge.
4 CANCELLATION OF THE CUSTOMER (cancellation) / NOT USE OF LEITSTUNGEN HOTEL (NO SHOW)
4.1 Cancellation by the customer of the contract concluded with the hotel is only possible if a right of withdrawal in the contract expressly agreed, there is another statutory right of withdrawal or if the hotel is the avoidance of the contract expressly agrees. The agreement of a right of withdrawal and the possible approval of a termination of the contract shall be made in writing in each case.
4.2 Insofar as the hotel and the customer a date was agreed to free cancellation of the contract, the customer may rescind the contract without incurring payment or damage compensation claims by the hotel. The customer’s right of rescission expires if he does not exercise by the agreed date his cancellation right opposite the hotel.
4.3 If a right of withdrawal not agreed or already extinct, there is also no statutory cancellation or termination right and the hotel is not right annulment of contracts to, the hotel reserves the right to the agreed remuneration, despite not using the service. The hotel must credit the income from renting the rooms and the expenses saved. If the rooms are not otherwise rented, the hotel can flat-rate deduction for saved expenses. The customer is then obligated to pay 90% of the contractually agreed rate for lodging with or without breakfast and for package deals with third-party services, 70% for half and 60% for full board arrangements. The customer is free to prove
4.4 For telephone reservations under a distance contract is available under § 312 g paragraph 2, point 9 of the Civil Code a cancellation right not to. There are the guidelines of item 4 of our T & C application.
A cancellation or modification up to 7 days before date is free of charge. After that, we charge 80% of the agreed price. A cancellation or amendment must be in writing. We recommend you get travel cancellation insurance.
For a booking amount of more than 1,000 euros, the conditions for group bookings apply. These are – as follows – if individually agreed otherwise:
cancellation policy up to 30 days before arrival, then we charge 80% deposit, advance payment of 100% of the booking amount to 30 days before arrival!
To avoid damages we recommend taking out travel cancellation insurance prior to travel.
5 CANCELLATION OF HOTELS
5.1 If it was agreed that the customer free of charge within a certain period can withdraw from the contract, the hotel is entitled during the period for its part to rescind the contract if inquiries are present from other customers regarding the contractually reserved rooms and the customer, upon inquiry of the hotel with reasonable deadline does not waive his right of rescission.
5.2 If an under Section 3.6 and / or Section 3.7 made or not made required advance payment or security even after a reasonable grace period set by the hotel, the hotel is also entitled to cancel the contract.
5.3 In addition, the hotel is entitled to extraordinary rescission of the contract for justifiable cause, especially if
– Do not make force majeure or other circumstances beyond the hotel to the fulfillment of the contract impossible;
– rooms and spaces are culpably essential with misleading or false information or concealment of facts to be booked; the identity of the customer, the ability to pay or the purpose of stay residence purpose much can thereby be;
– the hotel has justified cause to believe that use of the services might jeopardize the smooth business operations, safety or reputation of the hotel in public without being attributable to the management or organization of the hotel;
– the purpose or the cause of the stay is illegal;
– a breach of above clause 1.2 exists.
5.4 The authorized withdrawal of the hotel does not constitute a customer’s claim for damages.
6 ROOM AVAILABILITY, DELIVERY AND RETURN
6.1 The customer has no right to be provided specific rooms insofar as this is not expressly agreed.
6.2 Reserved rooms are available to the customer from 15:00 pm on the agreed day of arrival. The customer has no right to earlier availability. Unannounced persons are not entitled to an overnight stay in the room.
6.3 On the agreed day of departure the rooms are vacated at 11:00 to ask the hotel. After that the hotel may charge due to the delayed vacating of the room for the contractual use exceeding 100% of the full accommodation rate (list price). Contractual claims of the customer are not justified. The customer is at liberty to prove that the hotel incurred no or much lesser claim to use.
7 LIABILITY OF THE HOTEL
7.1 The hotel is liable for which he is responsible damage from injury to life, limb or health. Furthermore, it is liable for other damages caused by or resulting from an intentional or grossly casual breach of obligation on an intentional or negligent breach of typical contractual obligations of the hotel. A breach of obligation by a legal representative or vicarious agent. Further compensation claims are not otherwise regulated as far as in this Clause 7, excluded. Should disruptions or defects occur in the performance of the hotel, the hotel will make every effort in knowledge or on immediate complaint of the customer to take corrective action. The customer is obligated to contribute reasonable,
7.2 For property brought no liability.
7.3 If a parking space is provided in the hotel garage or in the hotel car park, even against payment available to the customer, this does not constitute a safekeeping agreement. The hotel is liable only in accordance with the preceding paragraph 7.1 for loss of or damage to the hotel property parked or motor vehicles and their contents, sets 1 to 4. This also relates to the parking of bicycles.
8 LOST PROPERTY
Are at heart lost property will be forwarded upon request for reimbursement.
Vouchers are valid from the date of 2 years and then lose their validity. Coupons will be paid either in a full nor balance in cash.
10 SMOKING BAN
Throughout the hotel, there is a general ban on smoking. Smoking in the rooms, hallways, stairwells is prohibited. The guest of the regarding room bears responsibility that this prohibition is complied with by third parties. In a breach of the smoking ban any lost revenue, the hotel has the right by the guest plus a compensation for separate expended cleaning and renovation costs. To demand from a non therefrom possible rental of the room and in the fire alarm system off solution, the resulting costs, eg for to provide the use of the fire O. the resulting costs for recovery of the room in Rechnunung.
11 KEY LOSS
When a key is lost, the guest bears the cost of replacement of at least 250, -. EUR plus any lost revenue from a non therefrom possible rental of the room.
The stay of pets is not permitted. The following restriction applies: The accommodation of a dog requires prior approval by the hotel and is subject to a surcharge. For this, a small number of ground floor rooms available. The driving in the breakfast room is not permitted.
13 TOURIST INFORMATION AND INFORMATION
Tourist information and information of all kinds is to the best knowledge, but without guarantee. Personal data are in principle the Data Protection Act. Here we give no information.
14 FINAL PROVISIONS
reserve like us 14.1 errors and their correction, as well as printing and calculation errors. Deviating agreements or oral agreements are only binding if they are confirmed by the hotel in writing. This applies in particular to the waiver in writing.
14.2 performance and payment and exclusive jurisdiction – also for check and exchange disputes – Ueberlingen commercial transactions. Insofar as a contracting party fulfills the requirements of § 38 paragraph 2 met ZPO and has no general jurisdiction within the country, the courts at Ueberlingen.
14.3 German law applies. The application of the UN sales law and the conflict law is excluded.
14.4 If any invalid or void any provision of these terms and conditions or, the validity of the remaining provisions will not be affected. In addition, the statutory provisions apply.
14.5 Jurisdiction is Ueberlingen